We value tranquility, respect and connection with nature. Therefore, our policies are designed to create a caring and serene environment for everyone. We invite you to review them before your arrival.
Welcome to Cormorant Beach House, located in the Galápagos Islands. By making a reservation or staying at our property, you agree to the following terms and conditions. We recommend reading them carefully.
Published rates include the services described under each rate and are subject to change without prior notice until the reservation is confirmed.
Applicable taxes (such as VAT) will be detailed on the final invoice.
Check-in:
Standard time: 1:00 PM. A valid ID and full payment or deposit (as per reservation policy) are required.
A credit card authorization may be requested for additional charges.
Check-out:
Standard time: 10:00 AM. Late check-outs may incur additional charges.
All outstanding charges (restaurant, bar, etc.) must be settled prior to departure.
Children under 5 years of age stay free using existing beds when sharing a room with adults.
Supervision by an adult is required at all times. The hotel is not liable for accidents resulting from negligence.
Amenities such as cribs may be available upon request (subject to availability and an additional charge).
Accessible areas:
We offer accessible rooms and common areas on the ground floor for guests with limited mobility.
Important: Upper-floor rooms, the rooftop (where breakfast is served), and certain hotel areas are not wheelchair accessible.
Room evaluation:
Guests with specific needs are encouraged to contact the Front Desk for a guided virtual tour of the ground-floor rooms before confirming their reservation. This will allow them to:
– Verify room dimensions and accessibility (doorways, bathrooms, circulation areas)
– Receive guidance on available services (e.g., in-room breakfast service)
By accepting the room after the virtual visit, the guest acknowledges that it meets their requirements and waives future claims related to accessibility.
Alternative breakfast service:
Buffet breakfast is served on the rooftop (non-accessible). As an alternative, complimentary room service is available for guests with mobility limitations (must be requested 12 hours in advance).
Personalized assistance:
For medical equipment, dietary needs, or other requests, please inform us during the reservation process.
Private events (weddings, meetings, etc.) must be coordinated in advance and are subject to additional policies.
Charges may apply for damages or extraordinary cleaning resulting from the event.
Any discrepancies regarding invoices or services must be reported before check-out for immediate resolution.
Post check-out claims will be reviewed based on available evidence (invoices, photos, etc.).
Your personal data is collected solely for reservation, billing, and service improvement purposes.
We do not share your information with third parties without consent, except when required by law.
The hotel is not responsible for:
– Lost or stolen items within the premises (use of the in-room safe is recommended)
– Accidents caused by disregard for safety guidelines or misuse of facilities
In cases of natural disasters, pandemics, or events beyond our control, the hotel may modify services or cancel reservations without penalty. Refunds or rescheduling will be offered when appropriate.
Guests agree not to infringe on third-party intellectual property rights (e.g., music, trademarks) during their stay.
Guest liability:
The guest shall be fully responsible for:
– Material damages (breakage, stains, equipment/furniture damage) due to negligence, misuse, or intentional actions
– Reputational damage to the hotel caused by inappropriate behavior or substantiated complaints
Pre-check-out inspection:
To ensure transparency, our staff will inspect the room before your departure, verifying:
– Condition of furniture, appliances, and surfaces
– Functionality of systems (AC, locks, etc.)
– General cleanliness (serious stains, odors, etc.)
If damage is found:
– Repair or replacement costs will be charged to the credit card on file
– A detailed report including photos and descriptions will be provided
Exceptions:
No charges will apply for:
– Normal wear and tear
– Pre-existing issues reported at check-in
The hotel does not guarantee the availability of additional services not included at the time of booking (e.g., tours, transportation).
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.
A charge will be made to your credit card within 3 days following your reservation confirmation. The hotel reserves the right to cancel your reservation if we do not receive the required advance deposit. A cancellation confirmation will be sent via email immediately after your reservation is canceled.
Please read our cancellation policy carefully, as exceptions are rarely granted. Our front desk staff are instructed to follow this policy strictly, so to avoid any misunderstandings, we kindly ask you to consider the following:
For promotional or non-refundable rates, the total amount will be charged at the time of booking and will not be refundable under any circumstances.
