We value tranquility, respect and connection with nature. Therefore, our policies are designed to create a caring and serene environment for everyone. We invite you to review them before your arrival.
Welcome to Cormorant Beach House, located in the Galápagos Islands. By making a reservation or staying at our property, you agree to the following terms and conditions. We recommend reading them carefully.
Published rates include the services described under each rate and are subject to change without prior notice until the reservation is confirmed.
Applicable taxes (such as VAT) will be detailed on the final invoice.
Check-in:
Standard time: 1:00 PM. A valid ID and full payment or deposit (as per reservation policy) are required.
A credit card authorization may be requested for additional charges.
Check-out:
Standard time: 10:00 AM. Late check-outs may incur additional charges.
All outstanding charges (restaurant, bar, etc.) must be settled prior to departure.
Children under 5 years of age stay free using existing beds when sharing a room with adults.
Supervision by an adult is required at all times. The hotel is not liable for accidents resulting from negligence.
Amenities such as cribs may be available upon request (subject to availability and an additional charge).
Accessible areas:
We offer accessible rooms and common areas on the ground floor for guests with limited mobility.
Important: Upper-floor rooms, the rooftop (where breakfast is served), and certain hotel areas are not wheelchair accessible.
Room evaluation:
Guests with specific needs are encouraged to contact the Front Desk for a guided virtual tour of the ground-floor rooms before confirming their reservation. This will allow them to:
– Verify room dimensions and accessibility (doorways, bathrooms, circulation areas)
– Receive guidance on available services (e.g., in-room breakfast service)
By accepting the room after the virtual visit, the guest acknowledges that it meets their requirements and waives future claims related to accessibility.
Alternative breakfast service:
Buffet breakfast is served on the rooftop (non-accessible). As an alternative, complimentary room service is available for guests with mobility limitations (must be requested 12 hours in advance).
Personalized assistance:
For medical equipment, dietary needs, or other requests, please inform us during the reservation process.
Private events (weddings, meetings, etc.) must be coordinated in advance and are subject to additional policies.
Charges may apply for damages or extraordinary cleaning resulting from the event.
Any discrepancies regarding invoices or services must be reported before check-out for immediate resolution.
Post check-out claims will be reviewed based on available evidence (invoices, photos, etc.).
Your personal data is collected solely for reservation, billing, and service improvement purposes.
We do not share your information with third parties without consent, except when required by law.
The hotel is not responsible for:
– Lost or stolen items within the premises (use of the in-room safe is recommended)
– Accidents caused by disregard for safety guidelines or misuse of facilities
In cases of natural disasters, pandemics, or events beyond our control, the hotel may modify services or cancel reservations without penalty. Refunds or rescheduling will be offered when appropriate.
Guests agree not to infringe on third-party intellectual property rights (e.g., music, trademarks) during their stay.
Guest liability:
The guest shall be fully responsible for:
– Material damages (breakage, stains, equipment/furniture damage) due to negligence, misuse, or intentional actions
– Reputational damage to the hotel caused by inappropriate behavior or substantiated complaints
Pre-check-out inspection:
To ensure transparency, our staff will inspect the room before your departure, verifying:
– Condition of furniture, appliances, and surfaces
– Functionality of systems (AC, locks, etc.)
– General cleanliness (serious stains, odors, etc.)
If damage is found:
– Repair or replacement costs will be charged to the credit card on file
– A detailed report including photos and descriptions will be provided
Exceptions:
No charges will apply for:
– Normal wear and tear
– Pre-existing issues reported at check-in
The hotel does not guarantee the availability of additional services not included at the time of booking (e.g., tours, transportation).
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.
A charge will be made to your credit card within 3 days following your reservation confirmation. The hotel reserves the right to cancel your reservation if we do not receive the required advance deposit. A cancellation confirmation will be sent via email immediately after your reservation is canceled.
Please read our cancellation policy carefully, as exceptions are rarely granted. Our front desk staff are instructed to follow this policy strictly, so to avoid any misunderstandings, we kindly ask you to consider the following:
For promotional or non-refundable rates, the total amount will be charged at the time of booking and will not be refundable under any circumstances.
Dear Guests, Clients, Visitors, and Users:
At CORMORANT BEACH HOUSE (hereinafter, the “Hotel”), the privacy, confidentiality, and security of your personal information are a fundamental priority. In compliance with the current legislation on Personal Data Protection, we make this informative notice available to you in order to explain how we collect, use, store, and protect your data.
Legal Name: CORMORANT BEACH HOUSE S.A.S.
RUC: 2091767369001
Address: Isabela Island
Contact Email: reservas@cormorantbeachhouse.com
Telephone: +593 98 930 9391
For the provision of our hotel services and navigation of our website, we may request and process the following data:
Identification and contact data: First names, last names, identity document or passport number, nationality, date of birth, physical address, email address, and telephone number.
Reservation and stay data: Check-in/check-out dates, special requirements, room preferences, and stay history.
Financial data: Credit/debit card information or payment details for reservation processing and billing.
Video surveillance images: Captured by security cameras in the Hotel’s common areas to ensure the safety of our guests and staff.
Your personal data is processed for the following main and necessary purposes:
Managing your reservations, check-in and check-out records, and the provision of accommodation services.
Processing payments, issuing invoices, and complying with accounting and tax obligations.
Ensuring the security and integrity of the facilities through video surveillance systems.
Responding to inquiries, complaints, or suggestions submitted by users.
Complying with regulatory requirements imposed by the corresponding authorities (tourism, police, immigration, or tax administration).
Additional Purposes (Optional): Sending newsletters, promotions, special offers, and satisfaction surveys. You may object to or withdraw your consent for these purposes at any time.
The processing of your data is carried out on solid legal grounds: the contractual performance of the accommodation service, compliance with legal obligations, the legitimate interest in security, and your explicit consent (for commercial/advertising purposes).
The data will be retained only for the period necessary to fulfill the provision of the service and the legal retention periods required by applicable legislation.
As the data subject, the regulations recognize and guarantee your ARCO rights (Access, Rectification, Cancellation, and Objection), as well as the right to portability or withdrawal of consent, as applicable under the law:
Access: The right to know what personal data we hold about you and the details of its processing.
Rectification: The right to request the correction of inaccurate, incomplete, or outdated data.
Cancellation / Deletion: The right to request the deletion of your data from our databases when you consider that it is not being processed in accordance with the law or is no longer necessary.
Objection: The right to object to the use of your data for specific purposes (for example, direct marketing).
How can you exercise your rights? You may submit a formal request addressed to our Data Protection Officer by email at: adm@cormorantbeachhouse.com, or submit a written request in person at the reception desk of our facilities.
The request must contain:
The data subject’s full name and a copy of their identity document (or power of attorney proving legal representation).
A clear description of the right you wish to exercise and the specific data to which it applies.
An email address or other means through which you may be notified of the response.
We will respond to your request within the time periods legally established by the competent data protection authority.
The Hotel does not sell or commercially distribute your personal data to third parties under any circumstances. However, for the proper provision of our services, your information may be shared with or entrusted to:
Technology Service Providers (Data Processors): Reservation management platforms and hotel management systems (Property Management System – PMS). Specifically, we use Cloudbeds for reservation and guest management, which involves the international transfer of data to its servers hosted outside the country.
Secure Payment Gateways: Financial institutions and payment processors for the collection of reservation payments.
Competent Authorities: Public, judicial, or police authorities when there is a legal mandate or regulatory requirement.
All international transfers are carried out by applying the technical and organizational security measures required by applicable data protection legislation.
The Hotel adopts technical, organizational, and administrative security measures designed to protect your personal data against unauthorized access, loss, alteration, destruction, or disclosure.
Last updated: September 2026
